We had a real problem with our 6 year old tankless water heater. Multiple plumbers came here to evaluate how to repair and install replacement parts. In each case, it was obvious they had no idea or experience working on tankless heaters.
On a referral, I called Rare Breed, to see if they had anyone trained and experienced on our heater. After evaluating the bids and impressions from no less than 4 other plumbing companies, all of which obviously had no expertise in tankless heaters, it was a true pleasure and relief to hear from Rare Breed, that they had expert plumbers who had experience with tankless and, specifically with our heater. They were not lying! They sent a true expert who was not only experienced and obviously skilled and knowledgeable, Aaron was a true gentleman through out the difficult repair. He arrived on time and made an excellent first impression with a firm handshake and introduction. He was neat and clean with clean organized tools. Aaron is as friendly as if I had a good friend come to work on our heater. He did exactly what needed to be done, with obvious skills and knowledge about our heater. It was a massive job that took 6+ hours of complex and difficult disassembly and the installation of extremely complex parts that had been shipped to me from the manufacturer.
The repair was not cheap but, it was literally less than half of what the previous plumbing company had bid.
Now we once again have a fully functioning tankless heater. I wish we had had the counsel and expert installation of Rare Breed 6 years ago. If we had their help then, we would not be dealing with the problems we are having now, because they would have steered us to a MUCH better manufacturer of tankless heaters but, that is water under the bridge now.
Thank you Aaron and to the company who sent you to us. We will use Rare Breed Plumbing for ALL our future plumbing needs and, if we do need their help again, we would also hope they would again send Aaron.
